Terms & Conditions
This Agreement was last modified on 16 February 2021.


Terms & Conditions of Sale

  • All goods sold by JP Mart come with guarantees that cannot be excluded under the Australian Consumer Law. All JP Mart customers are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • All products carry return to base warranty unless otherwise stated. No advance replacement is available. Return shipping and insurance fees are paid by the customer when sending goods back to JP Mart unless a special discount/arrangement given. JP Mart will pay shipping fees when sending goods back to the customer.
  • Proof of purchase is required for all returns. An online return authorisation must be filed and approved for any products being sent back to JP Mart. 
  • Returns of non-faulty items are considered on a case-by-case basis. A minimum 15% restocking fee applies.
  • Above goods remain the property of JP Mart until payment has been received in full. Until the title passes, JP Mart can retain, repossess and/or resell all goods.
  • Are you happy with the JP Mart service? Please visit the following link and send us your feedback. Contact us.


Pricing & Product Information

All prices include GST and are listed in Australian Dollars only. Because of the dynamic nature of this industry (e.g. exchange rate variations and other variables beyond our control), prices, versions, product details and availability are subject to change on a continual basis without prior notice. Errors and omissions excepted. While every effort is made to ensure accuracy, currency fluctuations and other issues outside of our control may result in unforeseen changes to advertised information. For out-of-stock items, delivery dates given are only estimates. Goods are not supplied on a trial or "sale and return" basis. Please check specifications and compatibility with the manufacturer prior to purchasing. Goods ordered by fax or post will be charged at the price current at the time of our receipt of the order.


Rental Finance

Please contact us for details.


Payment Method

For online orders, we accept payment by Visa and MasterCard. If a credit account is set up in your name, you may place orders on your account (see 'Credit Accounts' below). Alternatively, please contact us to enquire about other forms of payment including cheque and EFT.


Internet Payment Service

The National Secure Internet Payment Service is our Internet payment gateway that enables secure online authorisation of credit card transactions over the internet. The service offers Industry Standards Secure Socket Layer (SSL) encryption and is fully integrated into our website.


Credit Accounts

Accounts may be opened on request for Government Departments, Educational Institutions and selected incorporated businesses, subject to credit and other checks we may require. Please contact us to request a copy of our Credit Application Form. Note: Goods shall remain the property of MZ Bridge Pty Ltd until such time as payment in full has been received.


Conditions of Delivery

Freight charges are calculated on the basis of the weight of goods and the location of delivery. Actual freight charges for your order will be calculated and displayed once you have selected the product(s) to be purchased and clicked on 'Submit Order'. Approximate freight charges are as follows:

  • Under 5kg - $10;
  • 5-15kg - $18;
  • Over 15kg - $30.

Special freight offers may be available as advertised from time to time.

We dispatch 85% of orders the same day. Order by 1:00 pm for same-day dispatch (weekdays only) for products in stock. An authorised signatory needs to be at the delivery address to sign for and receive the goods. Photo identification may be requested.

The goods shall be at the customer's risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. MZ Bridge Pty Ltd shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by MZ Bridge Pty Ltd as a result thereof, including all storage and handling costs, and MZ Bridge Pty Ltd at its absolute discretion, may charge a restocking fee of up to 20% of the original purchase price.


International Orders

For international orders please contact us. Payment by cheque or direct deposit only. Insurance for the delivery of goods is required for all international orders. Allow ten working days for cheque or direct deposit clearance.


Logon Name & Password Confidentiality and Liability

It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. MZ Bridge Pty Ltd will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from any purchase(s) of goods on their account by any person that uses their user name or password. Non-account customers, please note: every order will require payment in full prior to goods being dispatched. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform MZ Bridge Pty Ltd immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.


Errors & Omissions

At MZ Bridge Pty Ltd, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy; however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. MZ Bridge Pty Ltd makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, MZ Bridge Pty Ltd shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, MZ Bridge Pty Ltd shall immediately issue a refund.


Return or Exchange of Goods

Where a manufacturer offers a money-back guarantee, you will normally be required to send the product directly to the manufacturer, who will process the refund themselves.

Right of refusal for the return or exchange of products is at the discretion of MZ Bridge Pty Ltd, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 20% may apply to returned goods.


Backorder Cancellation Policy

Please send all backorder cancellation requests to [email protected] Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

Please note for all Back Order products, FULL payment required before an order placed with our suppliers.


Changes to Terms and Conditions

MZ Bridge Pty Ltd (ABN: 29 133 654 761) may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.


Contact Us

If you have any questions about this Agreement, please contact us


KOBAYASHI Pharmaceutical